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Tooniebet Casino Privacy Policy

At Tooniebet Casino, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access or use our services at tooniebet.ca. By creating an account and using our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions.

1. Who We Are

Our Tooniebet Casino platform is operated by Canadix Limited, a company incorporated under the laws of Malta, company number C102170, with registered offices at Quad Central, Q3 Level 3, Triq l-Esportaturi, Zone 1, Central Business District, Birkirkara, CBD 1040, Malta. We hold a certificate of registration issued by the Alcohol and Gaming Commission of Ontario (AGCO), registration No. OPIG1280338, and operate under an Operating Agreement with iGaming Ontario. Our services are intended exclusively for customers physically located in the Province of Ontario, Canada.

2. Information We Collect

When you register for a Tooniebet Casino account or use our services, we collect a range of personal information necessary to provide you with a safe and compliant gaming experience. The categories of data we collect include:

  • Identity data: your first and last name, date of birth, country of birth, and citizenship
  • Contact data: your home address, email address, and mobile phone number
  • Financial data: payment method details, transaction history, and deposit and withdrawal records
  • Verification data: government-issued identity documents submitted during KYC checks
  • Occupational data: your job title and a description of your occupation
  • Politically Exposed Person (PEP) and Head of International Organisation status
  • Technical data: IP address, device identifiers, browser type, and location data
  • Usage data: gaming activity, wagering history, session times, and bonus usage
  • Communications data: records of your interactions with our customer support team

We collect this information directly from you at registration, through your ongoing use of our Tooniebet platform, and via automated technologies when you visit our site or use our app.

3. How We Use Your Information

At TooniebeT Casino, we use the personal data we collect for the following purposes:

  • To create and manage your account and verify your identity
  • To process deposits and withdrawals and manage your financial transactions
  • To comply with our legal and regulatory obligations under Ontario and Canadian law
  • To conduct anti-money laundering (AML) checks and customer due diligence
  • To detect and prevent fraud, multi-accounting, and other prohibited activities
  • To monitor your location and ensure you are physically present in Ontario
  • To deliver and improve our Tooniebet Casino online services, including the casino, sportsbook, and loyalty programme
  • To send you promotional communications, subject to your preferences
  • To administer responsible gambling tools and self-exclusion measures
  • To handle complaints and resolve disputes

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contractual necessity: Processing is required to deliver the services you have signed up for
  • Legal obligation: We are required to process certain data to comply with AGCO regulations, iGaming Ontario requirements, and applicable Canadian law
  • Legitimate interests: We process data to protect our business, detect fraud, and improve our services, where these interests are not overridden by your rights
  • Consent: Where we rely on your consent — for example, for direct marketing — you may withdraw it at any time

5. Location Monitoring

Our Tooniebet Casino services are exclusively available to players physically located in the Province of Ontario, Canada. We actively monitor and verify player location on an ongoing basis. We use technical means to detect software, VPNs, virtualisation tools, or other programs that may be used to circumvent our location detection systems. Use of any such tools is strictly prohibited and may result in immediate account closure and the withholding of funds.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and app to enhance your experience, analyse usage patterns, and support our security systems. These technologies help us recognise your device, maintain session data, and serve relevant content. You may manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our services.

7. Sharing Your Information

We do not sell your personal data. We may, however, share your information with trusted third parties in the following circumstances:

  • Regulatory authorities, including the AGCO and iGaming Ontario, where required by law
  • Payment processors and financial institutions to facilitate your transactions
  • Identity verification and fraud prevention service providers
  • Our game and software providers, to the extent necessary to deliver services
  • Legal and compliance advisors where required for regulatory or dispute purposes
  • Law enforcement or government bodies where we are legally obligated to disclose

All third parties we engage are required to handle your data securely and in accordance with applicable privacy laws.

8. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law or regulation. In particular, our obligations under anti-money laundering legislation may require us to retain certain records for a minimum of five years following the end of our relationship with you. Where data is no longer required, we securely delete or anonymise it.

9. Your Rights

Depending on applicable law, you may have the following rights in relation to your personal data:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request deletion of your data, subject to our legal obligations
  • The right to restrict or object to certain processing activities
  • The right to withdraw your consent where processing is based on consent
  • The right to lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us at [email protected]. You may also reach our team by phone at +1-844-789-4200 (available 24/7) or via our live chat.

10. Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security practices are reviewed regularly to ensure they remain effective. Despite these measures, no method of data transmission or storage is entirely without risk, and we encourage you to maintain the security of your account credentials.

11. Responsible Gambling and Data

As part of our commitment to responsible gambling, we may process your gaming data to identify patterns that suggest problem gambling behaviour. We use this information to apply appropriate safeguards, including self-exclusion options and account restrictions. Your data processed for responsible gambling purposes will be handled with the utmost confidentiality.

12. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. Where we make material changes, we will notify you via email or through a notice on our platform. Your continued use of our Tooniebet Casino services following any update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with us:

We take all privacy concerns seriously and will respond to your enquiry as promptly as possible. At Tooniebet Casino, your trust matters to us, and we remain dedicated to handling your personal information with transparency, care, and full compliance with applicable law.

Content updated: August 10, 2026